When gaming goes beyond entertainment, problems begin. Mel Betting wants you to always play with enjoyment and in control. On this page you'll find all our responsible gaming tools, warning signs, and ways to get help.
Our responsibility goes beyond providing games — your well-being matters to us.
You can set your own weekly or monthly deposit cap. Once set, any increase only takes effect after a 72-hour waiting period.
Mel Betting sends automatic notifications when you've been playing for an extended period. You can view real-time data on how long you've been playing and how many bets you've placed at any time.
If you feel you need a break, activate a cooling-off period for anywhere between 24 hours and 6 weeks. During this time, you will not be able to play or make deposits.
Use self-exclusion to stay away from gaming for an extended period. Options range from 6 months to a permanent account closure.
A reminder pop-up appears on screen every 30, 60, or 90 minutes asking whether you want to continue — helping you avoid excessive play.
If you're struggling with gaming, Mel Betting's dedicated support team is ready to help you confidentially. Professional counselling referrals are also available.
Mel Betting believes players should have full control over their gaming experience. That's why we've built a set of easy-to-use tools that you can turn on or off anytime from your account settings.
Set a daily, weekly, or monthly cap on how much BDT you can deposit, based on your own budget. Lowering your limit takes effect immediately, but increasing it requires a 72-hour waiting period.
Set a cap on how much you're willing to lose in a given period. Once your loss limit is reached, Mel Betting will automatically stop you from playing further.
Cap your total betting amount. You can set an upper limit on how much BDT you bet per day or per week.
Time-out for short breaks and self-exclusion for longer breaks — both options can be activated at any time with the help of the support team.
Log in to your Mel Betting account
Go to Account Settings
Open the Responsible Gaming section
Choose and set your preferred tools
If you feel unable to set the tools yourself, reach out directly to the Mel Betting support team. We will act immediately — in complete confidence.
Problem gaming develops gradually, not overnight. If you notice any of the signs below in yourself or someone you know, seek help right away. Recognising them is a sign of self-awareness, not weakness.
If you notice two or more of these signs in yourself, please contact Mel Betting support or seek professional help immediately.
Answer the following questions honestly in your head. This is a personal exercise – Mel Betting does not store any of your responses.
Did you play beyond your set budget in the past week?
Do you get irritable or moody when you can't play?
Have you ever placed larger bets to try to win back money you've lost?
Have your family or friends ever expressed concern about your gaming habits?
Have you skipped sleep or work to spend more time gaming?
Do you feel like life has no joy without gaming?
0–1 Yes: Your gaming habits look healthy. Still, keep a regular eye on them.
2–3 Yes: It is time to be cautious. Set a deposit limit and take a break.
4+ Yes: It is time to seek help. Contact Mel Betting support or speak with a professional advisor.
Responsible gaming means getting the most enjoyment while staying within your limits. At Mel Betting, our experienced team has learned from thousands of players which habits keep gaming enjoyable over the long term.
Mel Betting is strictly for players aged 18 and above. If you have underage members in your household, follow the steps below to block their access.
Gaming addiction is a recognised mental health condition. Seeking professional help is a sign of courage, not weakness.
The Mel Betting support team can connect you with trusted professional counselling services. Get in touch with us.
Join Mel Betting and make the most of our full suite of safe gaming tools. Our platform is always ready for you – built for fun, not for problems.
18+ only | Please gamble responsibly